Terms of Service

1. Service Description

  • Call Craft provides access to professional communication templates, including call handling guides with voice examples and email templates (the "Service").

2. Purchase Terms

2.1 Pricing

  • One-off payment of £49.99.

  • Payment processed via Stripe at point of purchase.

  • Prices may be updated for future purchases at any time.

2.2 Access

  • Instant portal access upon purchase.

  • Access to all current templates in the standard library.

  • Portal access is ongoing following purchase.

3. Permitted Use

3.1 License

  • Templates are licensed for use within your business only.

  • Voice examples for training purposes within your organisation only.

  • Templates must be used as provided and may not be altered, rebranded, or passed off as your own work.

3.2 Restrictions

You may not:

  • Resell, redistribute, or share templates, sample packs, or voice recordings outside your organisation.

  • Use any Call Craft materials to create or support a competing product or service.

  • Remove copyright or attribution notices.

  • Use templates for illegal or fraudulent purposes.

  • Share portal login credentials with others.

4. Intellectual Property

  • All templates, sample packs, voice examples, and other content remain the property of Call Craft.

5. Custom Work

  • Custom templates (if purchased) are created specifically for your business and priced separately. Custom work terms will be agreed upon via separate agreement.

6. Disclaimer

6.1 No Guarantee

  • Templates are provided "as is" without guarantee of specific results. Your implementation and team performance affect outcomes.

6.2 Your Responsibility

  • You are responsible for:

  • Ensuring compliance with applicable laws and regulations.

  • Training your team appropriately.

  • Adapting templates to your specific business context.

  • Customer service outcomes and implementation of the Service.

6.3 Professional Advice

  • Templates do not constitute legal, financial, or professional advice. Consult appropriate professionals for compliance requirements in your industry.

6.4 Service Availability

  • We aim for reliable service but cannot guarantee 100% uptime. The Service relies on third-party providers. We are not liable for third-party outages, though we'll work to resolve issues promptly.

7. Limitation of Liability

7.1 General Limitation

  • Call Craft's total liability is limited to the amount paid for your purchase.

7.2 No Liability For

We are not liable for:

  • Indirect, consequential, or incidental damages.

  • Loss of profits, revenue, or business opportunities.

  • Third-party service outages or failures.

  • Your implementation or use of templates.

  • Outcomes of customer interactions.

8. Data and Privacy

8.1 Account Information

  • We collect business name, contact details, and payment information to provide the Service.

8.2 Usage

  • We may track portal usage to improve the Service.

8.3 No Sale

  • We do not sell your information to third parties.

8.4 Security

  • We use reasonable security measures, but cannot guarantee absolute security.

9. Payment Terms

9.1 Billing

  • One-time payment processed via Stripe at point of purchase.

9.2 Refunds

  • All purchases are final. No refunds will be issued following purchase.

10. Changes to Service

We may:

  • Add, modify, or remove templates.

  • Modify these Terms with notice to customers.

11. Termination

We may terminate your access if you:

  • Violate these Terms.

  • Use the Service fraudulently.

  • You'll receive notice and opportunity to remedy where applicable.

12. General

12.1 Governing Law

  • These Terms are governed by the laws of England and Wales.

12.2 Entire Agreement

  • These Terms constitute the entire agreement between you and Call Craft.

12.3 Severability

  • If any provision is unenforceable, remaining provisions remain in effect.

12.4 Contact

  • Questions about these Terms: hello@teamcallcraft.com